Claiming Compensation for Changed Flights

Changes to flight times and dates happen daily, all over the world. Fortunately, clients who are forced to change their booking by the airline and/or tour operator are entitled to claim up to €600, under certain conditions, according to the EU Air Passenger Rights Regulation.

There are many different reason why your flight may have to be changed. Flight cancellations, delays and overbooking are amongst the majority of the reasons. There have been many situations where the flight company simply did not sell enough tickets and the clients have been changed to a smaller aircraft, meaning that their flights have had to change too.

If you have had your flight changed involuntarily by the aircraft you are entitled to claim compensation regarding

The change to your booking at such short notice
The arrival at your destination if three hours or more later that scheduled

Compensation on circumstances such as the above can range from €250 to €600 per person. You are entitled to any additional services such as:

Hot & cold drinks

The above rights are based on the EU Air Passenger Rights Regulation 261/2004.

There will be circumstances such as:


Under these circumstances you will not be able to claim compensation, as these reasons for flight delays are out of the airlines hands.

When claiming for compensation against the airline, you must remember you can only claim against issues that the flight company have under their control; staff strikes, delays, turn around, overbooking, cancellations etc.

If you are in a position where you have had your flight changed, there are steps you can take to make sure you are eligible to claim back compensation:

Request the airline to provide and confirm the reasons your flight details were amended
Collect photos, receipts, expenses, tickets, vouchers etc to prove the change
Speak to other passengers and collect contact details
Be sure the airport give you food and drink vouchers

The more evidence you have, the easier it will be to claim back any compensation.