Address: CC Fañabe Plaza 338, Avenida Bruselas, Costa Adeje, 38660, S/C de Tenerife
Telephone: 01253 804 318

+ Your timeshare purchase

Only complete this form if you do not wish to pursue a compensation evaluation. If you do, please Click Here.

Client name
Customer Ref
Date of Birth

DD
MM
YYYY
Your 1^st timeshare purchase

Please complete Section A.

Section A - Your Payment and Purchase

Part 1- Payment
1) Do you have the purchase contract?
2) How much did you pay in total? [This should be the actual monetary value stated on the contract, not a figure that includes any trade-in or discount reflection.]
3) What method of payment did you use, for either the deposit or the balance?
Credit Card Info
(Last 4 digits and card provider)
- Personal Loan
- Financial arranged by seller
Do you have a loan agreement?
Loan Agreement Number
Part 2- Purchase
1) Date of Purchase:
2) State the company name and location of the seller (eg Club La Costa, Tenerife; MacDonalds, Elmers Court etc)
3) Specify what you bought [If points, what kind (RCI, GVC, Infinity, CLC, Diamond etc), how many? Red, white, blue time? Floating, fixed weeks? Apartment number and week number?]
4) Please describe briefly the main events that led to your purchase. [Were you cold called? Did you attend a promotional holiday? Were you approached on the street with a scratchcard? If yes, did they tell the truth about what would happen next?]
5) We need details of the actual sales presentation. Eg. Were you taken on a tour, shown a brochure, how long did it last, was the rep pushy, did you feel pressured to purchase? It is not enough to answer yes/no to these questions – they are just suggestions to jog your memory. We need an actual account of events, please.
6) Were you advised of a “cooling-off” period?
7) Did you try to cancel? If yes, what happened?
Notes for what happened.
8) Were you given ample time to read and understand the contract before signing?
9) Were you clearly explained how long the contract was for? [eg 50 years, in perpetuity etc]
10) Have you ever used this purchase?
Save and Continue Later
Section B - Finance

Please complete Section B only if you purchased using a financial loan that was arranged for you by the seller.
- Financial loan was arranged by the seller
11) Did the seller assess your financial situation prior to purchase?
12) Did they perform a credit check?
13) Was your age considered?
14) Did they apply for more than one loan on your behalf?
15) Were you offered a choice of lenders?
16) Was the loan “buy now, pay later” (BNPL)? If so, did you have to rearrange the term when the BNPL period ended?
17) Were the total costs, monthly repayments and risks clearly explained to you at the point of sale?
18) Did they tell you if they were authorized or licensed to discuss financial products with you?
Section C - Misrepresentation (also commonly referred to as mis-selling)

Please complete Section C in as much detail as possible.

See the definition and notes about misrep at the beginning of this questionnaire. Please note, if you cannot write anything in this section, then you may NOT have a claim.

Please refer to the misrep table to see if any of the common misreps apply in the case of this particular purchase.

Remember, we need to know what was said at the point of purchase (that you later found out to be untrue, this should NOT be just an opinion); how that statement affected your purchasing decision; in what way was that statement untrue and; when was it that you found out that you had been mis-sold in the case of this specific statement (this could be several statements made to you).
- Please Choose From The Following Options:
- Misrep 1
What was said?
How did that affect your decision to purchase?
Why was it untrue?
When did you find out it was untrue?
- Misrep 2
What was said?
How did that affect your decision to purchase?
Why was it untrue?
When did you find out it was untrue?
- Misrep 3
What was said?
How did that affect your decision to purchase?
Why was it untrue?
When did you find out it was untrue?
- Misrep 4
What was said?
How did that affect your decision to purchase?
Why was it untrue?
When did you find out it was untrue?
- Misrep 5
What was said?
How did that affect your decision to purchase?
Why was it untrue?
When did you find out it was untrue?
Section D - Breach of contract

This is an act of breaking the terms set out in a contract. In other words, is a broken promise to do or provide something or a contracting party’s failure or refusal to perform their obligations under an agreed contract.

Please only complete this section if you feel your contract has been breached.
- My contract has been breached
1) Why do you think the contract has been breached?
2) Did you receive what you purchased or was it carried out as per your contract?
3) Is the business still trading?
4) Was the contract carried out at the agreed time or within a reasonable timeframe?
5) Has this contract been cancelled?
6) Why was it cancelled and when? (if applies)
7) When would you say you reasonably became aware that the contract has been breached?
Save and Continue Later
Section E - Supporting Documents
1) Purchase Contract
Drop files here or
2) Finance agreement
Drop files here or
3) Credit Card statement(s) or number (last four digits)
Drop files here or
Credit Card Numbers (last four digits)
4) Sketches, drafts or any scribbles/notes you were provided with at the time purchase
Drop files here or
5) Evidence of maintenance payment
Drop files here or
6) Debit card statement or evidence of cheque payment
Drop files here or
7) Any other relevant file
Drop files here or
GENERAL NOTES

Save and Continue Later

Questionnaire

Only complete this form if you do not wish to pursue a compensation evaluation. If you do, please Click Here.

About Us

Contact Us