Your Rights When Flying :: Lansdown Financial Limited

Your Rights When Flying

Airlines generally try their best to avoid issues and delays for their clients. There are times, however, when the airlines cannot prevent problems from occurring.

Under the EU law there are many rights that travellers have, which include receiving care and assistance during their delay. If a flight is cancelled or delayed, there are things you should know about to make your disruption more bearable. We advise that you take your time to read and understand your rights, so you know that you are getting what you are entitled to.

The EU law only stands if your flight departs or arrives from somewhere within the European Union. If you arrive in, or depart from any of the following airports, you are entitled to claim compensation for inconveniences that occur during your travels;

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.

Iceland, Norway and Switzerland are not in the EU, the regulations are the same for these countries too.

There have been a few changes to the EU laws in the last few years, due to hearings in the European Court. The EU’s Air Passenger Rights Legislation offers a high degree of protection against unforeseen circumstances and is among the most advanced in the world. Guidelines of the existing EU laws are as follows;

Clients will receive compensation for delay – as long as it is after 3 hours after the projected time of arrival at the final destination
Clients will receive compensation for missed connection flights – this is incase of any delays to arrival due to missed connecting flights.
Clients will receive compensation for extraordinary circumstances – these include various situations such as, technical defects, malfunction of certain components in the aircraft , and aircraft collisions.
Measures to be taken in extraordinary circumstances – rights to types of assistance and care during exceptional events.

Even if your flight is not covered by EU legislation, you may still be entitled to assistance.

To claim compensation against your flight company, there are certain rules that you must comply to; the length of your flight determines how much money you are entitled to claim back. Your flight must fall into the following categories;

Short haul flights should be under 1,500 km
Medium haul flights are between 1,500 km and 3,500 km
Long haul flights are over 3,500 km

If your flight is delayed, your airline must provide food and beverages, as well as accommodation, depending on the length of the delay.

Your rights under the EU law on a delayed short haul flight are:

A short haul flight is any flight that covers a distance under 1,500 km, your flight must be departing from or arriving at an EU destination, with a delay of more than two hours.

If this happens your rights as a customer are;

Reasonable amounts of food and beverage – these are generally provided in voucher form.
Ways for you to be able to communicate – generally clients are offered the cost of your calls.
If you are delayed over night you should be offered accommodation – normally this is the nearest hotel to the airport.
Getting to and from your accommodation means that you will also be provided with transport.

When claiming compensation against your short haul flight you must make sure that your flight has been delayed for more than 3 hours or you are not entitled to claim. If your flight has been delayed for more than 3 hours you are entitled to claim up to €250.

If you are looking to claim compensation after a short haul flight that has been cancelled, there are different entitlements as to what you can recieve:

Receive a refund – however your flight has been cancelled, you are within your own rights to claim compensation for all of the parts of your ticket that you have not used.
Choose an alternative flight – if you are determined to get to your destination as soon as possible, it is up to the airline to find you an alternative flight. It is up to you how soon you want to fly after your cancellation.

When claiming for cancelled flights, it all depends on the reason your flight was cancelled. If you received a cancellation notice within 14 days of your flight, you will be able to claim compensation based on the following points:

If your new flight departs in less than 2 hours before the scheduled time of your original flight and your new flight arrives in no more than 4 hours after the scheduled time of your first flight you will not be entitled to claim.
If your new flight arrives after 2 hours of your first scheduled flight you can claim up to €250.
If your flight arrives before 2 hours of the scheduled time of your original flight you can claim up to €125.

If you received your cancelation notice in less than 7 days of your departure date the same rules as above apply.

Your rights under the EU law on a delayed medium hauled flight:

A medium haul flight is at a distance of between 1,500 km & 3,500 km and to be entitled to compensation you need to be departing from or arriving at and EU airport.

Your rights as a customer are;

Reasonable amounts of food and beverage – these are generally provided in voucher form.
Ways for you to be able to communicate – generally clients are offered the cost of your calls.
If you are delayed over night you should be offered accommodation – nor,ally this is the nearest hotel to the airport.
Getting to and from your accommodation means that you will also be provided with transport.

When claiming for compensation against your medium haul flight you must be sure that the flight has been delayed for over 3 hours or you are not entitled to claim. For a delayed flight of more than 3 hours you are entitled to claim up to €400.

When claiming for cancelled flights, again it depends on the cause of the cancellation. If you received a cancelation notice within 14 days of your flight you will be able to claim compensation based on the following points:

If your new flight arrives more than 4 hours after your original flight you can claim up to €400.
If your new flight takes off more than 2 hours before your original flight and arrives 3 – 4 hours after you can claim up to €400.
If your flight takes off more than 2 hours before your original flight and arrives in under 3-4 hours after you are entitled to claim up to €200.

If you received your cancellation notice within 7 days of your flight departure the same rules apply.

Your rights under the EU law on a delayed long haul flight:

A long haul flight is at a distance of 3,500 km and you must be departing from and arriving at an EU destination.

Your rights as a customer are:

Reasonable amounts of food and beverage – these are generally provided in voucher form.
Ways for you to be able to communicate – generally clients are offered the cost of your calls.
If you are delayed over night you should be offered accommodation – nor,ally this is the nearest hotel to the airport.
Getting to and from your accommodation means that you will also be provided with transport.

When claiming for compensation against your long haul flight you must be sure that the flight was delayed for over 3 hours, or you are entitled to no compensation.For delayed of 3-4 hours you can claim up to €300 and for delays of more than 4 hours you can claim up to €600.

When claiming for cancelled flights, again it depends on the cause of the cancellation. If you received a cancelation notice within 14 days of your flight you will be able to claim compensation based on the following points:

If your new flight arrives more than 4 hours after your original flight was due to arrive, you can claim up to €600.
If your new flight takes off more than 1 hour before your original flight and arrives within 4 hours after, you can claim up to €300.

If you received your cancellation notice within 7 days of your flight departure the same rules apply.