Lansdown Financial Limited (“LFL” or “we” or “us” or “our”) are committed to protecting your privacy.
This policy, together with our terms and conditions, sets out the basis on which any personal data we collect, or that you provide to us, will be processed by us.
By visiting our website or using our services you are accepting and consenting to the practices described in this policy.
Lansdown Financial Limited is not regulated to provide financial advice. All enquiries will be forwarded to an FCA regulated provider who will then deal with your enquiry on our behalf.
Lansdown Financial is regulated by the Claims Management Regulator in respect of regulated claims management activities under CRM42153. Its registration is recorded on the website www.gov.uk/moj/cmr
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is LFL whose registered office is 71 Queen Victoria Street, London, EC4V 4BE
1 Information we may collect from you
1.1 You may give us information about you:
1.1.1 When speaking with our advisors or other members of staff;
1.1.2 When corresponding with us via letter, fax or email;
1.1.3 When filling in our forms;
1.2 We may collect the following information about you:
1.2.1 Your name; address; contact details such as email address and phone number; date of birth; financial information and any other information relevant to your claim. It is important to Landsown Financial Limited that our service is accessible to all.
1.2.2 Technical information, including the internet protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
2 What we do with your information
2.1 Provided you have given the necessary consent to LFL, we will use your information:
2.1.1 to provide you with the information, products and services that you request from us. In particular. The data that we collect about you will be stored on our database, which is only accessible by highly trained professionals. When we call you on the telephone we may ask several security questions to determine caller identity so that we are not divulging personal information incorrectly.
2.1.2 We must be certain that the data we hold about you is timely, accurate and not excessive to the claim. This information at large will be provided by you during telephone and mail or electronic mail correspondence, we may also receive information about you from third parties that are involved in the incident.
2.1.3 We may monitor and record telephone calls with you for quality and training purposes and we may use this information, if deemed necessary, to aid in your claim. You may request a copy of this information at any time unless there are documents that also contain personal information of another party, in that case we would need to withhold that particular document until we get the third parties agreement to share this information. To request a copy of the information held, please write to Lansdown Financial Limited, 71 Queen Victoria Street, London, EC4V 4BE.
2.1.2 to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
2.1.3 to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you;
2.1.4 to notify you about changes to our services;
2.1.5 to ensure that content from our site is presented in the most effective manner for you and for your computer;
2.1.6 to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; and
2.1.7 to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
2.3 We may disclose your personal information:
2.3.1 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
2.3.2 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation.
4.2 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access or use all or part of our site. For more information on cookies, their use and blocking them you may want to visit www.aboutcookies.org. This link is provided for convenience only and we do not have any control over its content. We therefore make no warranties or representations as to the accuracy or completeness of any of the information appearing on that site or as to the suitability or quality of any of their products or services.
4.3 We need consent from you to receive cookies. When you first visit our website, you will be notified that if you continue to browse this site without changing your settings, we will assume that you have agreed to receive all cookies from our website
5 List of cookies used on our site
|Cookie Name||Cookie Description||Expiry|
|_#env||Flags whether the environment variables (screen size, browser etc) need to be collected again.||24 Hrs|
|_#lps||Flags that the last page was secure and therefore has no referrer.||24 Hrs|
|_#sess||Stores information about the session.||54 Months|
|_#srchist||Stores the history of traffic sources the user has arrived to the site by.||54 Months|
|_#tsa||Stores the referrer details to avoid duplicate Landing events.||1 Hr|
|_#uid||Stores a user identifier (only within a site).||54 Months|
|_#vdf||Stores the visit definition – ts type, number of visits, expiry.||54 Months|
|_ga||google analytics – what are the values in ga cookies||48 Months|
|_gid||Helps website owners see how you react with the website content||24 Hrs|
6 Cookies explained First party cookies
6.1 These cookies are set by the website itself and allows us to link the cookie with the website user. Where we refer to “Website cookie” in the table above, these cookies are used for essential website functionality.
Third party cookies
6.2 We sometimes embed content from websites. As a result, when you visit a page with content embedded from such services, you may be presented with cookies from these websites. Our website does not control the dissemination of these cookies. You should check the relevant third party website for more information about these.
6.3 The definitions below apply to the third party cookies used in the table above:
6.3.1 “Google” – These cookies are used by Google to provide different Google services for the user and to collect anonymous data about the user.
6.3.2 “Mobile detection” – This cookie detects if the user is on a mobile device and then redirects them to a mobile friendly site.
6.3.3 “Yahoo tracking” – cookies set by Yahoo to track and analyse visitor activity
Social Sharing Tools
6.4 Any site with a social sharing button may set a cookie when you are also logged in to their service. We do not control the dissemination of these cookies and you should check the relevant third party website for more information about these.